West Interest Group - #GaugingEngagement: Listening in New Ways
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*FREE to HRMAC Members*

When: Tuesday, February 26, 2019
8:00 - 8:30 am Networking, 8:30 - 10:30 am Program
Where: Benedictine University
5700 College Rd
Lisle, Illinois  60532
United States
Contact: Marguerite Allegretti

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Adding to the arsenal of traditional means for measuring engagement such as surveys, organizations are looking for innovative methods for capturing the voice of the employee.  In an era where social media prevails as the primary communication vehicle, how can we determine when it is relevant and appropriate for keeping a finger on the pulse of engagement without infringing on employees autonomy and privacy.  Should qualitative means such as focus groups and exit interviews compliment quantitative tools such as surveys and Net Promoter Scores?  Compounding this complex issue is the fact that we are operating with multiple generations and cultures, unprecedented pace of change, and more engagement options than ever before!  Come join us as we unpack and discuss various ways of assessing employee engagement so that your organization can retain its most prized asset…its people!  Be prepared for a fun, engaging, and thought-provoking session!




Karrie Chitwood, Director HR Consulting Services at Advanced Resources

Karrie is currently a Director in Advanced Resource’s LLC HR Consulting practice which provides solutions and expertise in the HR and Talent Management space. Our consultants have been at the forefront of people challenges across thousands of organizations.  The collective knowledge and experience we possess enables us to offer our clients the guidance and coaching they need to succeed.  Our breadth of service offerings are fall within the areas of organizational effectiveness, total rewards, culture, and talent

Prior to joining Advanced Resources, Karrie spent 19 years with McDonald’s Corporation. In that time she led multiple functions within the business including workforce strategy, benefits and payroll.  In that time, she led large teams where she was responsible for talent development, training, and stakeholder management. Shortly thereafter, Karrie transitioned to consulting so that she could leverage her experience and education to help organizations perform at the highest level by attracting and developing exceptional talent.

Karrie serves on the board of the Community of Organizational Development in Chicagoland (CODIC).  She has a Bachelors degree in health science from Boise State University and a Masters degree in Industrial/Organizational Psychology from The Chicago School of Professional Psychology. 


Charlie Judy, President at QuestionPro

While Charlie spent the preponderance of his career as a Human Resources leader, he has always had an affinity for data. In fact, he began his career as a Certified Public Accountant where he honed his passion for analytics. Charlie forged a successful career over 25-years as an HR Executive with some of the world’s most prominent professional services organizations, including Deloitte, Navigant, and Baker Tilly; he has traversed the global economy while living and working in New Orleans, New York, St. Louis, Brussels, Belgium, and Hyderabad, India. He is now a President with QuestionPro, a global survey-based analytics company, where he leads the company’s Workforce survey and analytics group. He is a CPA, an SPHR, and a SHRM-SCP. He is a graduate of Tulane University’s A.B. Freeman School of Business. And he currently resides in Chicago with his family of five (dog included).


Kenneth A Jenero, Partner at Holland & Knight

Kenneth is a partner in Holland & Knight's Labor, Employment & Benefits Practice Group. He serves as the leader of the Practice Group's national Healthcare & Life Sciences Team and co-leader of the group in the firm's Chicago Office. Mr. Jenero is an experienced trial lawyer and business advisor, who has devoted his entire professional career to litigation and client counseling in all areas of labor and employment law, including: 

· union avoidance, collective bargaining, unfair labor practices, labor arbitration and union management relations  

· employment discrimination, civil rights and affirmative action  

·wrongful discharge, retaliation and common law employment torts  

· trade secrets, non-compete agreements and other post-employment restrictive covenants  

· wage and hour law  

· occupational safety and health  

· business immigration



Benedictine University is located at 5700 College Rd., Lisle, IL. Enter campus through the main road, #1 on this map (http://www.ben.edu/about/location.cfm). Turn left and follow the road around the exterior of the campus until you come to the parking garage marked at #7 on the map. Parking is free and no permit is required.

Exit the garage and enter Goodwin Hall of Business, #8 on the map. Take the elevators to the fourth floor. The event will be located in Goodwin 411, which is immediately to your right as you exit the elevator.